How do you Determine a Client’s Payment Due Date? How Does Aguardion Suggest Responding to Client Inquiries?
The Aguardion team suggests new users get out of the habit of thinking in terms of "due dates"- rather, offenders have a date they will become 'delinquent" if funds aren't added to the offenders pool balance.
When a client calls in and asks the ‘due date’, some example answers are:
- “You will have a zero balance in xx days and will be delinquent then”.
- “You owe us a minimum payment within x days to prevent you going delinquent”.
- “You have an existing balance of $xx, which gives you xx days until you go delinquent".
Getting away from an invoice-based billing process and mindset is a big step, but one worth taking for organizations in this industry.