How do you determine a client’s payment due date?
This is a process change- don't think of them having a due date; they have a date they will become delinquent. Put another way, they have a number of days until they will be delinquent.
When a client calls in and asks the ‘due date’, some example answers are:
- “you will have a zero balance in xx days and will be delinquent then”
- “You owe us a minimum payment within x days to prevent you going delinquent”
- “You have an existing balance of $xx, which gives you xx days until you go delinquent”
Getting away from an invoice-based billing process and mindset is a big step, but one worth taking for organizations in this industry.
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