How do you Determine a Client’s Payment Due Date? How Does Aguardion Suggest Responding to Client Inquiries?
The Aguardion team suggests new users get out of the habit of thinking in terms of "due dates"- rather, offenders have a date they will become 'delinquent" if funds aren't added to the offenders pool balance.
When a client calls in and asks the ‘due date’, some example answers are:
- “You will have a zero balance in xx days and will be delinquent then”.
- “You owe us a minimum payment within x days to prevent you going delinquent”.
- “You have an existing balance of $xx, which gives you xx days until you go delinquent".
Getting away from an invoice-based billing process and mindset is a big step, but one worth taking for organizations in this industry.
Related Articles
How do I Determine a Client's Current Amount Due?
First, your organization needs to determine what the collections "goal" is: restated, how far ahead of a delinquent balance do you want to maintain client balances at. Once you determine this, the "Balance on File" data point is what you will want to ...Why doesn’t Aguardion natively support traditional bi-monthly due dates?
We have found that using specific calendar ‘dates’ (or put another way, a specific calendar period of services rendered) as a way to track payments doesn’t work as well as simply using a day ‘count’ and we would strongly urge to get away from that. ...Creating, Managing & Concluding a Monitoring Event
NOTE: many of the images in this document haven't been updated to include some of the latest system changes, but still serve as useful illustrations for the purpose of this document. Please keep this in mind when consulting the images. Video ...Screenshots of the Client Portal
Please see the attached .jpg files. The first image is the initial view after the client logs in (please note, your clients use the same url your company employee's use). The second image is the 'take payment' page. Please note these screen grabs are ...What best practices do you suggest for Inventory Management within the Aguardion platform?
Best practice is to move all of your inventory into the Aguardion platform and use our online tools, available 24x7, to track the lifecycle of each piece of inventory. The Aguardion system is manufacturer agnostic, meaning, you can track any item ...