How do you determine a client’s payment due date?
This is a process change- don't think of them having a due date; they have a date they will become delinquent. Put another way, they have a number of days until they will be delinquent.
When a client calls in and asks the ‘due date’, some example answers are:
- “you will have a zero balance in xx days and will be delinquent then”
- “You owe us a minimum payment within x days to prevent you going delinquent”
- “You have an existing balance of $xx, which gives you xx days until you go delinquent”
Getting away from an invoice-based billing process and mindset is a big step, but one worth taking for organizations in this industry.
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NOTE: many of the images in this document haven't been updated to include some of the latest system changes, but still serve as useful illustrations for the purpose of this document. Please keep this in mind when consulting the images. Video ...