How do I Compensate for a Delayed Monitoring Event Activation?
What do I do if an Event was activated more than a day after they client actually started?
Fortunately, the solution to this common problem is relatively easy with our latest update.
First, activate the Event and record the relevant payment.
Next, select "Take Payment". From here, create a "Sale", "Pay From Pool" transaction with a Billing Code/Invoice Item of "Daily Pool".
The price should be the Daily Rate. The "Quantity" should be the number of days they have been Monitored without being Active (remember to not include the current day, as they will be charged tonight for that). "Submit" once confident everything looks correct.
The system will deduct the amount from the pool and record a matching "Daily Pool" transaction in the Transactions list. This Transaction will list with all the system-generated transactions indicating nightly Pool deductions.
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